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Shipping Policy
Space Australia
Shipping Information
& Returns Policy
At Space Australia, we make ordering fast, easy, and reliable. Shop online 24/7 — every parcel ships via trusted courier partners with full tracking. Customers in Sydney can also use our Warehouse Pickup option for added convenience.
Tracked shipping on all parcels
Daily dispatch from Milperra, NSW
Warehouse pickup available (Sydney)
Shipping Information
Processing & Dispatch
- We process and pack orders as soon as payment is confirmed.
- Orders placed before 10:00 PM AEST/AEDT (Monday–Sunday) are shipped the same day.
- Orders placed after 10:00 PM will be dispatched on the next business day.
Tracking Updates
Once your order has been shipped, you will receive an email or SMS containing:
- Tracking details
- Estimated delivery timeframe
Dispatch Location
All parcels depart daily from our Milperra, NSW dispatch location.
Because orders are processed quickly, shipping methods or details cannot be changed once an order has been placed.
Delivery Times
Metro Areas
| City | Estimated Delivery |
|---|---|
| Sydney | 1–2 business days |
| Melbourne | 3–5 business days |
| Brisbane | 3–5 business days |
| Perth | 3–7 business days |
| Adelaide | 2–5 business days |
| Canberra | 2–3 business days |
| Hobart | 3–6 business days |
Regional Areas
| Region | Estimated Delivery |
|---|---|
| NSW | 2–4 business days |
| VIC | 3–5 business days |
| QLD | 3–5 business days |
| QLD North | 4–8 business days |
| SA | 2–6 business days |
| WA | 5–8 business days |
| TAS | 3–8 business days |
Delivery times may vary depending on courier workload, weather conditions, and public holidays.
Returns Policy
We want you to shop with confidence. If your item arrives damaged, faulty, or not as described, you may request a return within 30 days of receiving your order.
How to Start a Return
- 1
Initiate within 30 days
Submit your return request within 30 days of delivery.
- 2
Check item condition
Ensure the item is unused, in original condition, with all inserts and accessories included.
- 3
Contact us
Reach out via our Contact Page or email us with the following details:
- Your full name
- Order number
- Reason for return
- 4
Receive return label
Once approved, we'll email a return label and full instructions.
- 5
Refund processed
After we receive your item, allow 5–7 business days for the refund to appear on your original payment method.
Important Information
We refund or resend items that are damaged or lost due to courier mishandling.
If a product is found defective upon inspection, we will include a replacement in your next order.
Return shipping costs are the responsibility of the buyer for change of mind, ordering the wrong item, or mistaken purchases.
Please note: Space cream chargers cannot be refilled.
Contact Us
Head Office (Warehouse & Pickup)
U28, 61 Ashford Avenue, Milperra NSW 2214
Phone
become a Districbutor
As demand continues to rise for high-capacity cream chargers and premium flavour accessories, Space Australia is looking for dependable, business-minded partners who want to grow with a trusted brand. Whether you’re expanding an existing operation or entering a new market, we provide the products, supply reliability, and support you need to scale.